Are you willing to accept returns or exchanges?

The return and/or exchange process must be initiated here
Returns are accepted within 30 days of delivery
Unworn, unwashed, and undamaged merchandise must be returned
All refunds are issued to the original form of payment used to place the order
You can exchange a product only if you would like a different size
The return or exchange process is completed within a week of the package’s arrival at our warehouse

Can you tell me how long it takes to process a return?

We process all returns and exchanges within a week of receiving the package. It usually takes about 5-10 business days for your refund to appear in your account once it has been processed. You should contact your bank provider if you are experiencing delays in receiving the funds. Feel free to contact our Fan Support via customer support@ovoclothingcanada.shop if you have any further questions.

How do I resolve a damaged or defective item?

Please contact customer support@ovoclothingcanada.shop for assistance. Send us a picture of the product you received along with your confirmation number.